There’s an image that most people associate with tech support. It’s not a pretty one though. It may be due to people making numerous calls to level 1 tech support for their device in which they are asked multiple questions read off of a simple paper. There’s nothing wrong with a level 1 tech but it doesn’t really paint an overall picture for other techs out there. For example, from xkcd.com:
Tech Support Cheat Sheet
I think that about sums things up in an easy, straight-forward, cheat sheet haha.
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